Privacy Policy

In this Privacy Policy, ‘us’, ‘we’, or ‘our’ refers to Village, including our related bodies corporate. We are committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By providing personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may update this Privacy Policy from time to time by publishing changes on our website. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your information.

We may collect the following types of personal information:

• Personal Identification Information:

  • Name

  • Mailing or street address

  • Email address

  • Telephone number and other contact details

  • Age or date of birth

• Financial Information:

  • Credit card information

• Device and Usage Information:

  • Device ID, device type, geo-location information

  • Computer and connection information, IP address

  • Statistics on page views, traffic to and from the sites

  • Ad data and standard web log information

• Service Information:

  • Details of the products and services we have provided to you or that you have enquired about

  • Any additional information necessary to deliver those products and services and respond to your enquiries

• User-Provided Information:

  • Information you provide directly through our website, app, or social media channels

  • Information obtained indirectly through your use of our website, app, or online presence

• Survey and Feedback Information:

  • Information you provide through customer surveys or feedback forms

• Other Information:

  • Any other personal information required to facilitate your dealings with us

We may collect personal information directly from you or from third parties. This information may be collected when you:

• Register on our website or app

• Communicate with us through correspondence, chats, email, or social media platforms

• Interact with our sites, services, content, and advertising

• Participate in surveys, contests, or other promotional activities

• Apply for a job or position with us

We may collect, hold, use, and disclose your personal information for the following purposes:

• To Provide Services:

  • Enable you to access and use our website, services, and app

  • Deliver, improve, and optimise our services and user experience

• Communication:

  • Send you service, support, and administrative messages

  • Provide reminders, technical notices, updates, and security alerts

  • Send marketing and promotional messages, subject to your preferences

• Operational Purposes:

  • Conduct analytics and research to enhance our offerings

  • Administer rewards, surveys, contests, or other promotional activities

• Legal and Compliance:

  • Comply with legal obligations, resolve disputes, and enforce our agreements

  • Consider your employment application

• Enhancing User Experience:

  • Develop anonymised consumer insights to understand preferences and interests

  • Personalise your experience and improve our products and services

Yes, we and our selected business partners may send you direct marketing communications about our services and products. This may include emails, SMS, mail, or other forms of communication in compliance with the Spam Act 2003 and the Privacy Act 1988.

You may opt-out of receiving marketing materials by contacting us at takes.a.village.app@gmail.com

We may disclose your personal information to:

• Our Employees and Related Bodies Corporate

• Third-Party Suppliers and Service Providers:

  • Providers for the operation of our websites, app, and business

  • Providers involved in delivering our products and services to you

• Professional Advisers, Dealers, and Agents

• Payment Systems Operators:

  • Merchants receiving card payments

• Business Partners and Sponsors:

  • Existing or potential agents, business partners, and sponsors

• Competitions and Promotions:

  • Sponsors or promoters of any competition conducted via our services

• Asset or Business Transfers:

  • Any person to whom our assets or businesses (or any part of them) are transferred

• Authorized Third Parties:

  • Specific third parties you have authorized to receive information held by us

• Legal Authorities:

  • Government agencies, regulatory bodies, and law enforcement agencies as required, authorized, or permitted by law

We may disclose personal information outside of Australia to third-party suppliers and cloud providers, ensuring compliance with Australian Privacy Principles. We take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

We may collect personal information about you when you use and access our website and app. This includes:

• Usage Information:

  • Pages you visit, time and date of your visit, and IP address

• Cookies and Tracking Technologies:

  • Small files stored on your device to track your usage and remember your preferences

You can disable cookies through your internet browser, but our website and app may not function as intended if you do so.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, administrative, personnel, and technical measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices or content of these linked websites. We encourage you to read the privacy policies of any third-party sites you visit.

You can access the personal information we hold about you by contacting us at takes.a.village.app@gmail.com. We may require verification of your identity before providing access. If any personal information we hold about you is inaccurate, please contact us, and we will take reasonable steps to correct it.

If you believe we have breached the Privacy Act or have a complaint about how we handled your personal information, please contact us at takes.a.village.app@gmail.com. Include your name, contact details, and a clear description of your complaint. We will acknowledge your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, we will provide information on further steps you can take.

For further information about our Privacy Policy or practices, to access or correct your personal information, or to make a complaint, please contact us using the details below:

Email: takes.a.village.app@gmail.com